Compliance Documentation
Legal Holds for AI Chatbots and Agents in Government
Civagent supports legal holds to preserve records when an agency needs to suspend deletion. This is commonly required for litigation, public records requests, or regulatory review.
When to use a legal hold
- Litigation or claims involving the agency
- Public records requests (FOIA or state public records laws)
- Regulatory or oversight investigations
- Internal investigations or audits
What can be preserved
- Conversations and messages
- Uploaded files and knowledge base documents
- Audit logs
- Specific cases, projects, or an entire department
How legal holds work
- A legal hold prevents deletion under retention policies.
- Holds can be targeted to specific records or applied broadly.
- Creation and release of a hold are logged in the audit trail.
- Once a hold is released, records return to normal retention.