Signals for modern civic action
Generative AI creates content, but stakeholders in government need action. Agentic AI connects to live GIS, permits, and 311 systems to deliver verified answers and complete tasks. This level of grounding also mitigates LLM hallucination quite effectively.
10,000 polling place calls × 5 minutes = 800 hours of staff time. AI connected to your ArcGIS data handles this 24/7 with no migration required.
This ArcGIS integration uses the Model Context Protocol (MCP) to let an AI assistant query municipal GIS layers (like precincts, flood zones, service areas, transit) and return clear, conversational answers. The focus is practical: reduce repetitive calls, improve consistency, speed up staff onboarding, and help residents get accurate, sourced information—especially during high-demand periods like elections. It emphasizes operational safeguards (source attribution, uncertainty handling, audit logs, role-based access) and the reality that governance and maintenance matter as much as the tech.